Welcome to Cuatralbo, a platform created to support and facilitate the journey of those embarking on a life experience in the United States. Our mission is to help you succeed both personally and professionally in your international mobility process, providing access to useful information, practical tools, and an active community of people with similar interests.

To achieve this, we offer a variety of services aimed at expatriates and future expatriates, as well as businesses seeking to connect with this global audience in the United States. In these Terms of Use, the terms “we,” “our,” and “Cuatralbo” refer to the company owning this platform. The term “Cuatralbo website” refers to the portal accessible at www.cuatralbo.com, and “member” refers to any registered user who accesses the services we offer.

Any expatriate in the United States wishing to access personalized services, participate in community activities, or benefit from the points system must formally register as a member by creating an account on the platform. By accessing and using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please refrain from using our services.

1. Our Mission

At Cuatralbo, we work to ensure that members of our community succeed both professionally and personally during their time abroad. Our mission is to provide useful information, high-quality content, and services that help you make informed decisions and better adapt to your new environment.

2. Services for Users

Through a personalized experience, Cuatralbo offers: 

- Relevant information for expatriates and future expatriates. 

- A points system that rewards active participation on the platform (such as completing surveys, engaging with content, or participating in forums). 

- The ability to redeem points for discounts on products and services available on our website. 

- Content tailored to your interests, destinations, and specific needs. 

- Personalized notifications based on the pages you visit, topics you explore, or destinations of interest, making it easier to access relevant content.

3. Services for Businesses

Cuatralbo also provides solutions for businesses seeking to engage with our community: 

- Brand and product promotion: We offer spaces and strategies to increase visibility for products or services relevant to expatriates. 

- Publishing business content: Companies may share useful information about their services, provided it adds value to the community. 

- Community behavior and opinion analysis: You and other members’ interactions may be analyzed so brands can better understand audience interests, needs, and perceptions about current topics or specific sectors.

Additionally, we display promotional content such as banners, recommended products, or sponsored posts, both on the platform and via emails. These advertisements, sponsored by our business partners, can be personalized according to your profile and interests to deliver the most relevant information.

4. Registration and Membership

The Cuatralbo platform is exclusively for expatriates residing in the United States or in the process of moving there. To access personalized services, including the points system, tailored content, surveys, promotions, and community participation, formal registration as a member through a personal account is required.

Registration implies full acceptance of these Terms of Use, which govern all interactions within the platform. By creating your account, you agree to: 

- Provide accurate, complete, and up-to-date information. 

- Use your account individually, without transferring or sharing it with third parties. 

- Maintain the confidentiality of your login credentials.

We reserve the right to verify that you meet the intended user profile (expatriates in the U.S.) and, if necessary, suspend accounts that do not meet this condition or violate our usage rules.

Premium Accounts and Membership Types In addition to the standard account, Cuatralbo offers various account types, such as Premium, Golden, and others. Each account type provides access to different services, exclusive benefits, and specific content.

Subscribing to a premium account requires payment of a fee, and by subscribing, you also agree to our General Terms of Sale (GTS), which can be viewed by clicking here. The link leads to a page detailing all conditions applicable to premium accounts and other subscription types.

Profile Updates It is important to keep your profile updated to ensure you receive the most relevant and personalized information. You agree to review and update your profile as necessary. If your profile remains inactive for one year, we will send email reminders inviting you to update it to continue enjoying all available benefits and services.

5. Your Responsibilities and Disclaimer

By using the Cuatralbo platform, you confirm that you are of legal age and have the legal capacity to access and use the services. You are responsible for all activities carried out through your account, including actions taken by others to whom you have provided your member name and password.

If you use the platform on behalf of minors (such as children or dependents), you agree to supervise their use and ensure they comply with platform rules.

You agree to use the platform responsibly and respectfully, refraining from any action that could harm or overload the website’s operation. Prohibited actions include: 

- Fraudulent or illegal use. 

- Posting offensive, defamatory, discriminatory, or inappropriate content. 

- Manipulating the points system or creating multiple accounts for illicit purposes. 

- Transmitting viruses, corrupted files, or software that may harm other users’ systems.

Cuatralbo reserves the right to suspend or delete your account if you violate these conditions without prior notice and to report inappropriate behavior to authorities if necessary.

Indemnification You agree to indemnify, defend, and hold harmless [Your Company Name], its affiliates, directors, employees, agents, and licensees from any claims, losses, damages, costs, or expenses (including legal fees) arising from or related to: 

I. Your use of the website by you or anyone using your credentials, authorized or not. 

II. Any content or communication uploaded or transmitted under your name.

III. Your failure to comply with these Terms of Use.

6. Points System

Points earned on Cuatralbo reward your participation. You can earn them through various actions and redeem them for discounts or other benefits defined in each campaign. Points: 

- Are personal and non-transferable. 

- Have no monetary value outside the Cuatralbo website. 

- Are subject to the specific conditions of each promotion.

We reserve the right to modify, suspend, or cancel the points system at any time, with prior notification to users.

7. Illegal Content and Your Responsibility

Cuatralbo is committed to providing a safe and respectful environment. We actively moderate content to ensure compliance with laws and third-party rights. However, due to the dynamic, user-generated nature of the platform, some inappropriate content may not be detected immediately.

Prohibited content includes: 

- Intellectual property violations. 

- Content promoting illegal activities. 

- Discrimination, hate speech, or violence. 

- Offensive or defamatory material. 

- Pornography or illegal material involving minors.

While Cuatralbo moderates content, you are responsible for reporting any illegal or inappropriate content using the “Report” tool. Cuatralbo will take prompt action to remove content and block offending users as needed.

8. Privacy, Data Protection, and Confidential Information

The processing of your personal data is governed by our Privacy Policy, which details what information we collect, how it is used, and the safeguards in place. Cuatralbo uses your data solely for legitimate purposes related to the operation and improvement of the platform.

All personal data and other non-public information, including internal communications, business strategies, partner materials, or content labeled confidential, must be treated as confidential. You agree not to disclose or use this information without Cuatralbo’s written consent.

We may also store IP addresses and technical information for security and compliance purposes. Such data will only be disclosed if required by law or competent authorities.

9. Content and Intellectual Property

All content on this site is owned by Cuatralbo or authorized third parties and protected by copyright, trademarks, and other intellectual property laws. Reproduction, distribution, modification, or exploitation without prior written consent is prohibited.

The user agrees to respect the intellectual property rights of Cuatralbo and third parties when interacting with the platform. If you believe that your work has been used in a way that infringes your intellectual property rights, please contact us immediately.

Cuatralbo is not responsible for the content uploaded by users to the platform, but reserves the right to remove or modify any content that violates these Terms and Conditions.

10. User Contributions

By uploading content, such as photos, texts, forum posts, comments, or other materials to the platform, the user guarantees that they own all the necessary rights to such content or that they have the appropriate permissions to share it on Cuatralbo. Additionally, the user agrees to obtain, if necessary, written consent from the individuals appearing in the content for its distribution, and the use of their name, image, or voice on the platform.

The user grants Cuatralbo a non-exclusive, transferable, royalty-free, worldwide right to use, reproduce, modify, adapt, integrate, display, and distribute this content, in whole or in part, through the platform and its applications, in any format and by any means now known or hereafter developed.

This right will be granted free of charge and without time limitation. In the event that an account is deleted, Cuatralbo reserves the right to retain user contributions anonymously.

11. Service Availability

We strive to provide continuous, high-quality service. However, interruptions may occur due to maintenance or causes beyond our control. We reserve the right to modify or temporarily suspend any part of the site.

12. Advertising and Third-Party Content

Some sections include sponsored content, external links, or company posts. While we ensure quality, we are not responsible for information or services provided by third parties outside the platform. Cuatralbo maintains free access to the platform, partially funded through ads and sponsored content, aiming to provide the best user experience.

13. Governing Law

These Terms are governed by the laws of the State of Maryland (U.S.) and applicable federal laws of the United States. Any disputes related to site use will be submitted to the competent courts of Maryland.

14. Inactive Accounts

An account is considered inactive if no activity occurs for 12 consecutive months. This includes logging in, participating in the community, reading personalized content, or interacting with Cuatralbo emails.

Inactive accounts are not deleted automatically but may have limited visibility. Ads, events, or other associated content may be archived, and your profile may not appear in highlighted sections or have access to certain promotions.

When you request account deletion, or Cuatralbo suspends your account for inactivity or violations, all accumulated points and personalized benefits are forfeited, and your content may be anonymized or removed, as deemed appropriate by Cuatralbo.

You may reactivate your account by logging in, though some previous content may no longer be available.

15. Updates to Terms

We continuously improve our services and adapt the platform to your needs. These Terms may be updated periodically to reflect changes. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated Terms.

When these modifications affect the use of the platform, we will notify registered users and clearly indicate which aspects have been changed. By continuing to use our services after the new terms come into effect, you will be deemed to accept these conditions. If you do not agree with the modifications, you should refrain from continuing to use the platform.

16. Limitation of Liability

Cuatralbo does not guarantee that the platform will be error-free, uninterrupted, or that the content will always be accurate or up to date. The website and its services are provided "as is" and "as available."

Cuatralbo will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the site, including data loss, business interruptions, or damages resulting from content published by third parties.

Additionally, Cuatralbo will not be held liable for illegal or infringing content shared by users, provided that it was not aware of such content or, having become aware of it, has removed it promptly.

17. Termination

These Terms and Conditions will remain valid until modified or terminated. The user may request the deletion of their account at any time by sending a written request to Cuatralbo, who will verify their identity and proceed with the deletion.
Cuatralbo reserves the right to suspend or terminate the access of any user in the case of prolonged inactivity or breach of these Terms. We are not responsible for interruptions caused by force majeure or technical issues.

18. Acknowledgment of the Terms

The user confirms that they have read, understood, and agreed to comply with these Terms and Conditions. This document constitutes the entire agreement between the user and Cuatralbo, superseding any prior agreements, whether oral or written. In the event of a discrepancy between any translated version of these Terms and the English version, the English version shall prevail.

19. Contact

The website Cuatralbo.com is owned and operated by Cuatralbo. If you need to contact us, you can do so at the following physical address or via email:

PO BOX 1430

Frederick, MD 21702

info@cuatralbo.com